Refund and Cancellation Policy

NO REFUNDS will be provided once the payment is made for any of our services. This includes but is not limited to:

• Full program fee payments (one-time payment)
• Installment payments (first or subsequent installments)
• Partial payments or advance payments
• Registration fees or application fees
• Course material fees
• Examination or certification fees
• Software Development Services: Advance payments, milestone payments, or full project payments
• Custom Project Development: Any payment made for custom software development, website development, or mobile app development
• Maintenance Contracts: Annual maintenance charges, support fees, or subscription fees

We accept payments through the following modes only:

Note: We do not accept payments through any other modes. All payments will be acknowledged with an official receipt.

Our programs and services involve significant preparation and resource allocation upon enrollment or project initiation:

• Course Materials: Digital resources, study materials, and access credentials are generated immediately
• Instructor Time: Faculty schedules are reserved for your batch
• Administrative Costs: Enrollment processing, documentation, and support setup
• Seat Blocking: Your enrollment blocks a seat that could have been offered to another student
• Technology Access: LMS account creation and platform access provisioned
• Software Development: Project planning, requirement analysis, design documentation, and resource allocation begin immediately upon payment
• Domain/Server Procurement: Any third-party costs incurred on your behalf
• Development Time: Developer hours allocated and scheduled for your project

4.1. Project-Based Payments

• All payments for software development projects are non-refundable
• Advance payments (typically 50% of project cost) are non-refundable
• Milestone payments, once paid, cannot be refunded
• Final delivery payment is non-refundable upon acceptance

4.2. Change in Requirements

• If you change project requirements after work has begun, no refund will be provided for work already completed
• Additional work due to requirement changes will be billed separately
• Cancellation of project after work has started does not entitle you to any refund

4.3. Delivery and Acceptance

• Once the project is delivered and accepted (implicitly or explicitly), no refunds apply
• If you are unsatisfied with the delivered product, we will work with you to make reasonable revisions as per the project agreement
• Refunds are not applicable for subjective dissatisfaction after delivery

Refunds will only be considered in the following exceptional circumstances:

• Duplicate Payment: If you accidentally make multiple payments for the same service, the excess amount will be refunded within 15 working days after verification
• Program Cancellation: If Swizosoft cancels a program due to insufficient enrollment or unforeseen circumstances, full refund will be provided within 30 days
• Technical Error: If a technical error results in incorrect amount deduction, the difference will be refunded after verification
• Service Unavailability: If we are unable to provide the service for reasons attributable to us
• Non-Delivery of Software Project: If we fail to deliver the agreed software project within the committed timeline (excluding client-caused delays), partial refund may be considered as per project agreement

6.1. By Student/Client

• Once enrolled or project agreement signed, you cannot cancel and claim refund
• For skill development programs, you may defer your enrollment to the next batch (subject to availability) with written request 7 days before start date
• For software projects, you may pause the project with written notice, but no refund applies for work completed

6.2. By Swizosoft

• We reserve the right to cancel or reschedule programs due to insufficient enrollment
• In such cases, you will be notified at least 7 days in advance
• Full refund will be processed within 30 days of cancellation
• Alternatively, you can transfer to another batch
• For software projects, we reserve the right to terminate the project if client communication is unresponsive for more than 30 days

• Installment option is available with additional charges as mentioned
• First installment is non-refundable under any circumstances
• Subsequent installments, once paid, are also non-refundable
• Late payment of installments may result in suspension of course access
• Default on installment payments does not entitle you to refund of previous payments

For eligible refunds (as per Section 5):

1. Submit a written refund request to contact@swizosoft.com
2. Include your application number/project ID, name, and reason for refund
3. Provide supporting documents (payment receipts, bank statements)
4. Our finance team will verify within 7-10 working days
5. Approved refunds will be processed within 15 working days
6. Refund will be credited to the original payment source (bank account/UPI/card)
7. Cash payments will be refunded via bank transfer

• If you initiate a chargeback with your bank, your course access or project work will be immediately suspended
• We will provide evidence of your enrollment/agreement and acceptance of terms
• If chargeback is reversed, services may be restored with an administrative fee of ₹500
• Wrongful chargebacks may result in legal action and reporting to credit bureaus
• Administrative fee of ₹500 will apply for chargeback processing in all cases

We shall not be liable for refunds due to circumstances beyond our control including but not limited to natural disasters, pandemics, government actions, internet outages, technical failures beyond our control, or client-side issues (internet connectivity, hardware failure, etc.).

By completing the enrollment/project agreement and making payment, you acknowledge that:

• You have read and understood this refund policy
• You agree to the no-refund terms for all services including software development
• You are making payment voluntarily and knowingly
• You will not dispute the no-refund policy later
• You have verified all details before making payment